Terms & Conditions

TERMS AND CONDITIONS

Booking Confirmation

After clients confirmed their booking they receive an invoice with all details. In order to confirm our clients’ reservation, we require a 30% deposit payment of the itinerary cost and 100% upfront payment for airline tickets. The balance of payment is due 30 days prior to the commencement date of your itinerary. Bookings made within 30 days prior to departure are subject to full prepayment at the time of confirming the reservation.

When to Book your Safaris

It is better to book as far in advance as possible to ensure availability of rooms and other services at the time you wish to travel, especially during the peak seasons (July & August and Christmas time). This is especially important for those wishing to travel on private custom safaris and those adding extensions to the scheduled trips.

Cancellation

When the cancellation is done in a period of over 60 days of the safari/tour, the payment will be refunded minus the Bank/ transfer fee. When the cancellation is done in a period between 30 days of the safari/tour, 50% of the payment would be refunded. When the cancellation is made in a period of less than 21 days to the safari/tour then the payment is NON-REFUNDABLE.

Revision and Changes

Loss/Damages

The company will exercise utmost care while handling the guests and their property, but will not be held responsible for loss or damage of personal belongings or personal injury to the visitors.

Transportation

The Company may, at its discretion, use Land Cruiser, Land Rover, Min-buses or any other suitable transport subject to weather and other condition (a request for a specific type of vehicle will be considered). The company reserves the right to employ the service of subcontractors in the matter of transportation. English/French and Spanish driver guides are provided. All tours would start and end in Arusha.

Price Lists

Price quotations are inclusive of hotel or lodge accommodation charges, meals, park fees, driver guides and his expenses. Remember, the quotation price would not include the expenditure in case of your early arrival or after the termination of your tour. Alcoholic drinks, tips or any other such items are not included in the price list.

Credit Cards as mode of Payment

We do accept PayPal, Visa or MasterCard for your safari deposit/balance payments. The balance is to be paid 30 days before arrival.

Money

Visitors are required to bring the currency - particularly US$ or Euro. These are the major foreign currencies including the traveler�s cheque�s which can be accepted and converted at banks and bureaux de changes in the main town and tourist areas. Remember the Euros are widely accepted having a good rate where as the credit cards are not widely accepted and it possesses a poor exchange rate.

or Euro and travellers cheques are accepted and are convertible at banks and bureaux de changes in the main town and tourist areas Euros are also widely used and have good rates. Credit cards are not widely accepted and carry poor exchange rates. Most of Banks offer ATM facilities. Banks in major town and Cities have introduced now ATM facilities at a better rates at least but keep in mind the exchange rates and or service charge will make you loose some money. Most of Card are accepted although with deferent banks. VISA is accepted by most of the Banks. Visitors may be expected to pay in foreign currency for game parks. Don change money in the street.

Mountain climbing

Prices for mountain climbing include entry fees, meals, transport to and from mountain gate, hut fees/camping fees and equipment tents, foam mattress, mess tent, table and chairs, Wash room facilities, rescue fees, porters, cook and guides. It does not include items for wearing e.g. clothes, boots, climbing sticks, socks, goggles etc. See more on climbing gear.

Insurance and Responsibility

Everyone is responsible for personal travel insurance, if already you have one. Please check whether it applies for Africa. Professional Safari Africa Company and associated companies act only as agents of the clients in all matters relating to hotel accommodation, tours, transport and shall not be liable for injury, delay, loss or damage in any manner. The company is likewise not responsible for theft or loss of baggage. Please baggage insurance is therefore recommended.

Alteration to Tours

The company reserves the right to alter arrangements or cancel the operation of a scheduled tour if the conditions necessitate. It also reserves the right to decline to accept or retain any person as a member of any tour at anytime, and in this case an equitable amount will be refunded.

Liability

The company and its agents act only as an agents of the tours, transport, etc and shall not be liable for injury, delays, loss, or damage in any manner. The company liability to passengers carried in its own vehicle is governed by the lows of the country in which the tour takes place and no other country. All claims are subject to the jurisdiction of the courts of the country in which the actions arises. The company reserves the right to employ sub-contractors for all or part of the service. The company shall not be held responsible for loss or damages to baggage.